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Tuai Counsel TAX LAW · JOHOR BAHRU
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Privacy Policy

Last Updated: 14 April 2025

1. Introduction

Tuai Counsel ("we", "us", "our") is a tax law practice based in Johor Bahru, Malaysia. We are committed to handling personal data with care and in accordance with the Personal Data Protection Act 2010 (PDPA) and applicable Malaysian law. This policy explains what data we collect, how we use it, and the choices available to you.

If you have questions about this policy or how we handle your data, contact us at [email protected].

2. Data We Collect

Information you provide directly

  • Name, email address, and telephone number submitted through our contact form
  • The content of any message or matter description you send to us
  • Correspondence by email or written communication in the course of an engagement
  • Matter-specific documentation provided as part of an advisory or dispute engagement

Information collected automatically

  • Browser type, operating system, and device information
  • Pages viewed, time spent on each page, and referral source
  • IP address (anonymised where possible)
  • Cookie data — see our Cookie Policy for details

3. Legal Basis for Processing

We process personal data on the following bases under the PDPA:

  • Consent: Where you have submitted a contact form or otherwise consented to our handling your data
  • Contract performance: Where processing is necessary to carry out an engagement you have agreed to
  • Legitimate interest: For website analytics, practice management, and maintaining records of professional work
  • Legal obligation: Where processing is required by Malaysian law, including anti-money laundering obligations applicable to legal practitioners

4. How We Use Your Data

  • To respond to enquiries submitted through our contact form
  • To carry out the advisory or dispute services you have engaged us for
  • To maintain records of professional work in accordance with our professional obligations
  • To improve the content and usability of this website
  • To comply with legal and regulatory obligations applicable to our practice

We do not sell or transfer personal data to third parties for marketing purposes.

5. Data Retention

Contact form submissions and enquiry correspondence are retained for up to twelve months if no engagement follows. Matter files from completed engagements are retained for seven years following the closure of the matter, in accordance with professional record-keeping standards. After the retention period, data is securely deleted or anonymised.

6. Third Parties

We use a limited number of third-party services in operating this website and practice. These include:

  • Website hosting and email infrastructure providers
  • Analytics services (where enabled by cookie consent)

Any third-party processor is bound by appropriate data processing agreements. We do not use social media tracking pixels or advertising networks that process personal data without consent.

7. Cookies

This website uses cookies. Essential cookies are required for basic functionality. Analytics and preference cookies are optional and will only be set with your consent. See our Cookie Policy for a full explanation of the cookies used and how to manage them.

8. Your Rights

Under the PDPA and applicable Malaysian law, you have the right to:

  • Access personal data we hold about you
  • Correct inaccurate personal data
  • Withdraw consent for processing based on consent (note: this does not affect processing based on contract or legitimate interest)
  • Request that we cease processing your data for direct marketing purposes
  • Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, contact us at [email protected]. We will respond within 21 days.

9. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. Matter files are maintained in secure systems with access restricted to the practitioners working on the relevant engagement. We review our security practices on a regular basis.

10. Children's Privacy

Our services are directed at individuals aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If we become aware that data from a minor has been submitted through our website, we will delete it promptly.

11. Third-Party Links

This website may include links to external resources, legal databases, or government portals. We are not responsible for the privacy practices of those sites. You should review their privacy policies independently.

12. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of this website after an update constitutes acceptance of the revised policy.

13. Contact

For any questions or requests relating to this policy or to your personal data:

Tuai Counsel
89, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia
Email: [email protected]
Phone: +60 7-229 4716